Troubleshooting & Tools

11 articles available

Helpful tools and utilities for managing your services.

Tutorials

(2)

Restoring Your Server from a Backup

Restore your game server from WinterNode's automatic 12-hour backups or upload your own personal backup via SFTP.

Run an MTR Network Test

Learn what MTR is and how to run one on Windows, macOS, or Linux to capture a network path report for diagnosing connection issues.

Troubleshooting

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"Install Failed" When Opening Your Server

What to do when your server shows "Install Failed - Server failed the installation process. Contact support" in the Game Panel.

Out of Memory (OOM) Crashes

Diagnose and fix out-of-memory crashes on your game server. Common causes, optimization tips, and when to upgrade RAM.

Reference

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Automated External Backup with API & SFTP

Back up your game server on WinterNode with a Linux script using API, rclone, and SFTP. Learn setup, scheduling, and tips for safe, automated backups.

Compress Files for Faster Uploads

Compress folders before uploading to WinterNode with SFTP. Learn file selection, compression, and decompression for Windows, Linux, and MacOS.

How to Find Your SteamID64

Find any player's SteamID64 for server admin access, whitelisting, bans, and in-game commands. Works for Valheim, ARK, Rust, and other Steam games.

Set Steam Launch Parameters

Set Steam client launch parameters for games by accessing Properties in your library. Enter command line arguments for custom game launches on WinterNode.

Use the Steam Server Browser

Learn how to use the Steam Client Server Browser or Steam Connect links to find and join game servers hosted with the SteamCMD Backbone on WinterNode.

Find Which Mod or Plugin Is Causing Problems

Find problematic mods or plugins using linear or binary search. Follow structured steps to test, isolate, and resolve server issues on WinterNode.

Understanding Latency

Understand what affects latency when connecting to a WinterNode server, common causes of connection issues, and how to troubleshoot or reduce latency...

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