Support that moves as fast as your servers
Reach our team through the channel that works best for you. We combine always-on Discord coverage, ticketed support, and an ever-growing Help Center.
Average first response
~1 hour
Coverage
24/7 support team coverage
Where to start
Discord for quick help; Client Area for billing
Support Resources
Pick the channel that fits your question
From fast community answers to ticketed escalations, choose the path that gets you the right help the first time.
Discord
Open a Discord ticket or ask in community-support for the fastest answers.
- Staffed by WinterNode support team members
- Discord tickets reach the team quickest
- Great for quick troubleshooting, updates, and community tips
Client Area
Best place for billing questions
- Invoices, account changes, and billing tickets
- Technical tickets accepted; responses may be slower than Discord
- Keeps support tied to your account and billing details
Help Center
Step-by-step guides, best practices, and troubleshooting articles curated by our support team.
- Covers all supported games and services
- Setup guides, FAQs, and common fixes
- New content published regularly
Helpful Links
Stay on top of your services
Check status updates, manage your services and billing, or hop into the game panel without waiting on a reply.
Get Answers Faster
Details that help us help you
Adding a few specifics up front lets our support team members reproduce the issue and send a fix without extra back-and-forth.
Share the context
Include the game or service server name, note any recent changes or uploads (mods, plugins, worlds, configs) right before the issue started.
Attach evidence
Paste errors or log snippets and add screenshots from both the client side and the server console.
Tell us the impact
Explain who is affected (all players vs a specific world/service) and what is happening (won't start, crashes).
Need urgent assistance?
Open a ticket in the Client Area and we will jump in right away.