WinterNode FAQ: Game Server Hosting, Minecraft Trials, Support & Locations

Yes. WinterNode is a brand of HostVenom LLC, registered in New York, USA. HostVenom has been in operation since 2012, providing dependable infrastructure and hosting services trusted by customers worldwide.

We provide support primarily through Discord, with both community help and individual support from our team.

• Discord (average response time: about 1 hour): Get help fast, chat with the community, and reach our staff for individualized support.

• Client Portal Tickets: Always available and required for billing matters or account verification. Use tickets for anything involving private or sensitive account details.

This gives you the speed of Discord with the security and record keeping of tickets when needed.

We built WinterNode to maximize customer value. Our goal has always been to provide high quality services and customer support because we genuinely care about the experience you get with us.

We deliver on that by focusing on efficiency and infrastructure.

• Efficient operations: Streamlined systems and automation help us keep costs down without cutting corners

• Infrastructure investment: We continually improve our platform in phases, prioritizing upgrades that create the biggest performance gains for customers

• Value first approach: Competitive pricing, reliable service, and responsive support are all part of the same promise

We provide multiple global locations to ensure low latency and the best experience for your players or users.

Game Servers

• Chicago, Illinois, USA (Company-owned hardware)

• Los Angeles, California, USA (+$1/mo)

• Miami, Florida, USA (+$1/mo)

• London, United Kingdom

• Gravelines, France

• Falkenstein, Germany

• Helsinki, Finland

• Sydney, Australia (+$2/mo)

Web Hosting

• Chicago, Illinois, USA (Company-owned hardware)

VPS

• Chicago, Illinois, USA (Company-owned hardware)

Trial servers are normally deployed automatically. If yours hasn’t been activated, please open a support ticket, and our team will activate it manually.

• Trials apply to Minecraft servers only.

• Trial Duration: Starts once the service is activated.

• File Restorations: We can now restore data from terminated trials or services for up to 45 days after termination.

• Refund Policy: We offer a 48-hour refund policy on paid services.

Tip: Upgrade to a paid plan before your trial ends to ensure your files and settings are preserved.

Yes. You can request a location change at any time by opening a support ticket, and our staff will assist with migrating your service to your preferred location.